Customer Service Ebooks |
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Body Language 
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$13.00AUD
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Here is what you will learn inside this guide....
- Aggressive Body Language
- Attentive Body Language
- Closed Body Language
- Deceptive Body Language
- Defensive Body Language
- Dominant Body Language
- Emotional Body Language
- Evaluating Body Language
- Greeting Body Language
- Open Body Language
- Relaxed Body Language
- And more...
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How To Gain and Retain Customers
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$13.00AUD
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Here’s what youll find in the book…
- Why the “quick fix” most salespeople ask for is not the solution to making more sales.
- Why so many people have trouble getting appointments with potential customers, and how to turn that around in a matter of days.
- Why the “old standard” sales lines can actually work against you, and why doing things differently can be the BEST thing you can do.
- A questioning technique so simple, you’ll wonder why you never thought of it (and hope your competitors never do!)
- A simple, very powerful technique that gets right to the issue of what your buyer wants to buy from you, and why.
- Why price alone isn’t a buying motive and how to make sure you never compete on price again.
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Body Language Magic - How to Read and Make Body Movements for Maximum Success |

$13.00AUD
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Check out some of the information you will find inside...
- Body movements indicating interest.
- Body movements indicating that a person is more open to agree with you.
- How to know if a person is thinking.
- Body movements indicating frustration or dismay.
- How action-oriented people act or move.
- How to know if a person is keeping a secret.
- Body movements indicating boredom.
- Signals conveying excitement.
- How confident people act or move.
- Signals exhibiting authority or power.
- Body movements that signal anger.
- And a lot, lot more!
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Building
Client/Customer Loyalty
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$13.00AUD
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As the saying goes "If we don't take care of our customers,
somebody else will!" How true. CRM (Customer Relationship Management)
is paramount today if you are to succeed in todays highly competitive
marketplace. Our objective with this ebook is to help you learn
how to establish repeat business by bring clients and customers
back to you. We will Establish an understanding of who the customer
is Examine the value of building loyalty Determine why customers
quit Learn proven methods of building loyalty This is one of our
most popular books.
Please enjoy.
David Jackson CSP "The Sales Doctor" |
Dealing
With Difficult People
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$13.00AUD
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Wouldn't it be nice if there were no such thing as a "difficult
person"? In this text, we will discover how to handle the problems
other people bring to you by installing confidence in them, taking
action and producing a positive result. Our action planning section
will greatly assist you in forming new positive habits when confronted
with a "people problem".
Please enjoy.
David Jackson CSP "The Sales Doctor" |
Understanding and Influencing
Other
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$13.00AUD
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Ever wondered why, when you meet some people and you instantly
feel as though you've known them for years ... and with others,
you meet them and instantly have a negative feeling. This text is
devoted to helping you understand why this happens and what you
can do about changing all communications into positive communications.
We will help you understand other people's and your own personality
style of behaviour, in order to get along better with others, and
influence them ... to make an impact on them with your personal
presentation.
Points covered include:
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Defining the characteristics of the four major personality
types
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Exploring several common personal needs of each
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Showing you how to find clues to others' personalities and
their styles
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Explaining how to satisfy their personal needs and influence
them
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Examining your own personality traints
This is a very informative and interesting text.
Please Enjoy.
David Jackson CSP "The Sales Doctor"
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